Frequent questions

Who we are

What is GimmeWine?

GimmeWine is the largest online bag-shop of Italian and international boxed wines in the world. We have over 240 labels in the catalog ready for delivery with exclusive products also from France, Germany, Spain, Chile, California and South Africa, always paying attention to the enhancement of the Italian territory.

How do we choose the wines we sell?

Before putting each wine on sale, our products are carefully selected and tasted by our team of Sommeliers and a Winemaker, who guarantee their quality. Products that are not considered suitable are discarded and are not offered in our online catalogue.

For the customer

Is my personal data safe?

By entering your data on GimmeWine you are safe because they are stored on external servers guaranteeing maximum protection. For more details, read our Privacy Policy .

Do I need to be registered to place an order?

No. You can also place an order without registering by entering your shipping details. However, if you register, you will be able to check your past orders, manage your addresses and payment method.

Can I cancel an order placed?

Once an order has been concluded, it is not possible to cancel it directly on the site. However, you can promptly write to us at and immediately request the cancellation of the order. Alternatively, you can also contact us by phone on 0586.1837787 or via the WhatsApp chat.


Can I pay safely?

Of course!

We are interested in your safety and your satisfaction… Precisely for this reason we have adopted 6 payment methods for all your needs;

1) PayPal: World leader in online payments, you can pay with an associated account or with your credit cards without even signing up.

2) Credit Card: For this method we rely on the Stripe platform, known worldwide for online card transactions.

3) Cash on delivery: You can safely pay the courier in cash on delivery with cash on delivery. This service has a fixed cost of €1.50 regardless of the value of the order placed.

4) Satispay: It is the application that simplifies payments. Use Satispay from your smartphone, tablet or PC and purchase in 2 clicks.

5) Bank Transfer: Pay with a bank transfer directly from your account or your home banking. Easy, fast, safe.

6) Alma Pay: Pay in 3 convenient interest-free installments, simply and without financing. Valid for amounts of at least €100.

How can I know if the payment was successful?

At the conclusion of your payment, you should have received a confirmation and summary email from the payment gateway, to the email address you entered.

Receipt of the email confirms the successful outcome of the order.

If you paid with PayPal or Credit Card (Stripe), you will receive a confirmation email from PayPal confirming the successful outcome of the transaction.

Didn't receive one or both confirmation emails? Contact our Customer Service, enter our WhatsApp live chat that you can find on the whole site at the top, or write us an email to

Can I receive an invoice for my purchase?

Yes, it is possible to request an invoice during the purchase phase in the cart page at the bottom left in the "NOTES" field and by filling in the billing information fields.

It is important to do this before completing the order as at its conclusion, if the billing field remains empty, a receipt will be issued automatically and it will no longer be possible to request an invoice.

Returns and Refunds

How can I return a product?

The right of withdrawal allows you to return the purchased product, regardless of the reason for which you intend to exercise it, within and no later than 14 days from the date of receipt of the placed order.

It is possible to return all or part of the products purchased in the context of the single order.

It is possible to request a return even in the event of a lack of conformity (products not ordered and/or damaged).

To return a product and request a refund, you can go to the Make or Manage Return link.

With which payment method is the refund made?

If you have made a refund request and it has been accepted, the return amount will be refunded to you:

1) Via PayPal if you purchased via PayPal or Credit Card.

2) By bank transfer if you purchased by cash on delivery.

In this case you will be asked by email to indicate the bank details to which you wish the refund to be made.

NB Reimbursement of returned products is made only after receipt of the return and verification of the integrity of the products.

Is the return free?

Unfortunately not.

If you decide to apply the right of withdrawal, the cost of returning one or more products is at your expense (circumstances in which the product shows defects or is an incorrect product are excluded).

The purchased products must be intact and returned in the original packaging, complete in all their parts.

Since the return shipping methods and costs are at your expense, you can send it to us with any traceable shipping method of your choice.

Until the confirmation of receipt at the GimmeWine warehouse, the shipment of the return is under your complete responsibility.

When can I NOT return a product?

In the event that the non-compliance is directly attributable to the customer (unwelcome product or doubts and perplexities about the quality of the product) it is not possible to have the product returned, not having the possibility to verify this situation.


How long does it take to receive my products at home?

Usually the times for preparation and shipping are as follows:

All products are physically present in the warehouse, therefore the preparation of the goods is done on the same day as the order confirmation.

Final delivery to the customer is usually expected approximately within 1/2 working days from order confirmation.

PS If you order on Saturday or Sunday, the order will be processed on the following Monday and delivery will be calculated from that day.

How do I check the status of my shipment?

You can check the status of your order via the tracking code and the link that we will send you by email after order confirmation.

If the email address and mobile phone number you entered are correct, you will receive an email and/or SMS from the Courier, containing a link to track your order directly online.

If you try to click a track link before 18.00 it may still not work, as soon as the courier takes charge of your shipment, he will send you more information on the delivery date.

What happens if I am not present at the delivery?

In case of your absence when the Courier passes, you will receive an email notifying you that the package is located in the Courier office closest to you.

A second attempt is usually made the following working day, after which the Courier will try to get in touch with you or with us to understand how to proceed.